Frequently asked questions

Fibre is a new type of technology that delivers much faster speeds and more reliable connections compared the current copper wires we have. It’s like upgrading from a small road to a highway for your internet, making everything online smoother and faster. Fibre uses ultra-fast cables buried underground to ensure the fastest, reliable and consistent phone calls and internet for browsing, streaming, gaming, phone and video calls, working from home and downloading.

We’re upgrading your phone and/or internet connection to Fibre because the old copper lines are getting outdated and can’t keep up with today’s technology. Fibre uses special underground cables that are much faster and more reliable. It means clearer phone calls, quicker internet, and fewer disruptions. It’s like moving from a typewriter to a modern computer—better, easier, and built for the future!

Yes, upgrading is necessary because the old copper lines are being replaced because they are outdated and not fit for the modern needs. Upgrading to Fibre now ensures you’re prepared and can enjoy faster, more reliable services with less risk of interruptions in the future.

Making the switch now ensures you stay connected with modern technology, and we’ll make the process as smooth as possible for you. As we are rolling out the upgrades in phases we’ll only be in areas for a short time, so don’t miss out on the chance to improve your service and enjoy the benefits of Fibre.

We are currently rolling out fibre in stages currently around Rarotonga and Aitutaki. We will contact you and be door knocking in areas when they are able to make the switch to upgrading to fibre.

Once Fibre is available in your area and you apply with our team for the upgrade, the connection process typically takes a few days to a couple of weeks, depending on the demand and scheduling availability. Our team will coordinate with you to ensure a smooth and timely installation.

No, you will not be charged for the cable to be laid into your premises. The installation and connection to Fibre are included in the service, and there are no additional charges for bringing Fibre to your home. This is part of our commitment to providing a seamless and cost-effective upgrade to your internet service.

No, there is no cost to upgrade to fibre technology. We cover the installation costs.

Fibre is connected from our central network directly to your premises via a dedicated underground fibre optic cable.

Yes, you can keep your current phone number if you are also using our phone services. Just let us know when you are setting up your Fibre service, and we will make sure to transfer your number without any issues.

You can reach out to our customer service team by contacting us on Contact one of our team on 29680 or info@vodafone.co.ck if you any questions.

At Vodafone Cook Islands, we strive to offer competitive plans that provide excellent value and service. Our Endless Fibre Broadband Plan is designed to offer the best speeds and reliability at a great price - the best currently on offer in the Cook Islands. We continually review our plans to ensure they meet your needs and offer the best value.

Free 1 month trial of Endless Fibre Broadband

Yes, we’ll automatically connect you to fibre once it’s available. You’ll enjoy all the benefits of the Endless Fibre Broadband Plan for one month at no charge. After the trial, you can decide whether to stay with fibre or not.

After your free trial period, you can choose to continue with the Endless Fibre Broadband Plan or switch back to your previous plan. We’ll provide you with all the details on how to make your choice before the trial ends.

Fibre offers significantly faster speeds and more reliable performance compared to traditional broadband. While current broadband may have slower speeds and be less stable, Fibre ensures a smoother internet experience for activities like streaming, gaming, and working from home.

In most cases, you might need a new router or modem that supports Fibre technology. Our team will guide you through the process and provide any necessary equipment or instructions to ensure a smooth transition.

The landline will be down as well. Therefore it’s very important to have a mobile for any emergencies

There is only one access,via your ONT or modem, allowing multiple devices to connect.

Preparation is key. Naturally, interviews can be a very nerve-wracking experience but, as with anything, preparation (and practice) makes perfect. Set yourself up for success by adequately preparing ahead of the interview.

Whether you are interviewing on the phone or on a video call, remember these tips.

Consider your surroundings: make sure you’re somewhere quiet where you won’t be disturbed. For video calls, make sure your background is professional and won’t distract your interviewer in virtual interviews. And don’t forget to make sure you’re somewhere with a good Wi-Fi connection.

It may sound silly, but you can hear a smile. Smiling whilst talking to someone on the phone changes your tone of voice and helps to convey your enthusiasm and interest. Your body language can also help too – slumping on the sofa will come across in your tone and it could sound like you are uninterested in the interview.

Telephone or video interviews are great occasions to ask some questions and take some notes. This is an opportunity to get some great research directly from an existing employee. The answers you receive could shape conversations you have with the hiring managers and help you stand out against other candidates.

Nerves can strike all of us unexpectedly. Don’t let them get the better of you – make sure you listen carefully to the question and try to focus on the key words to make sure you know what kind of answer your interviewer is looking for. If you’re not sure, ask for the question to be repeated. Don’t forget to breathe and take a moment to pause and think about your response. Those few seconds can really help to gather your thoughts and provide a great answer.

You can have the best example from a previous experience in the world, but if you don’t communicate it properly, the impact could be lost. Structure your answer – we often recommend following the STAR technique: Situation, Task, Action and Result to help you provide as much information to the interviewer as possible.

Always answer truthfully – ensure that all the information you are providing to an interviewer is accurate. It’s tempting to want to sound like the perfect candidate, but remember we often look for potential, including those who acknowledge their areas of development and are willing to learn and grow.

You want to make sure your interview stands out against the other candidates. Sometimes the thing people remember most is the end of your interview, so be sure to end on a positive note. You should have the same energy leaving the room or ending your call, as you did when starting the interview. Thank the interview panel for their time and say a sincere goodbye.

We hope you give it your best shot and you get the role you want. But whatever the result, our recruiters will be in contact with you to provide you with feedback that you can use in future applications. We want every interview with us to be a useful and positive experience, whether it’s successful or unsuccessful.

1. Research the company and the role

2. Familiarise yourself with the job description

3. Anticipate questions and plan ahead

4. Practice, so your answers become more conversational

5. Calm your nerves

6. Plan your journey (if face-to-face)

7. Dress appropriately

Digital television (DTV) is a new type of broadcasting technology that is transforming television as we know it. By transmitting information as ‘data bits’ (like a computer) to create a TV set’s picture and sound, a digital broadcaster can carry far more information than what analog broadcast technology currently allows. The difference between analog and digital broadcasting is similar to that between compact disc and cassette tapes.

Digital TV offers a better viewing experience with vastly improved picture and sound quality. DTV is also more efficient than analog TV technology, so broadcasters will be able to produce additional channels of programming using digital broadcasting technology.

Analog television service is the traditional method of transmitting TV signals and has been the standard broadcast technology since the inception of television. Analog television service isn’t as efficient as DTV. It uses up much more valuable spectrum that once the DTV transition is completed will be used for emergency service communications and other purposes.

TV set-top box is a stand alone device that allows your antenna to receive and convert digital signals into a format analog television sets can display. Set Top boxes are available from Vodafone outlets.

The standard retail price for the set-top box is NZ$250.00. Please visit our Vodafone outlets.

Sign up for installation with a customer services representative at our Vodafone main office in Parekura and a Vodafone technician will visit your home to install your new set-top box for Moana TV .

For assistance you can FREE call 123 for service assistance , or call 120 if reporting a fault.

Moana TV is only available for our customers on Rarotonga and Aitutaki. At this stage, this service is not available for customers in the Outer Islands.

4G is fourth generation wireless technology, the stage of broadband mobile communications that supersedes 3G and is the predecessor of 5G.

You will need a 4G phone from Vodafone Cook Islands and be in a 4G coverage area. Ensure that 4G is enabled in your settings.

4G is already available in selected islands across the Cook Islands and are continuing to expand roll out to more islands and villages.

There is no additional cost for 4G mobile data. You can subscribe to our 4G plans via the myVodafone Cook Islands mobile app or dial *888# for the USSD option.

Vodafone Cook Islands 4G network uses the 700MHz and 1800MHz frequencies.

For now, 4G is available in most islands across the Cook Islands. This includes Rarotonga (island-wide), Aitutaki, Mangaia (Oneroa only), Atiu, Mauke, Palmerston, Penrhyn, Manihiki & Rakahanga.

Your phone will seamlessly move to our 3G network layer and you can continue using your data. For this to work seamlessly, your phone needs to be in auto network mode (3G/4G) for this to work.

You need a 4G phone and a 4G enabled SIM card. Then you need to configure your APN settings to "internet" for it to be enabled and connected on to our Vodafone Cook Islands 4G network. Once you've set your APN, power your phone on and off to activate 4G.

Yes. There are various plans for Prepay and Postpay users on 4G and can be accessed via the MyVodafone Cook Islands app or *888# USSD menu.

This is a great way to manage your usage and pay as you go.

You can purchase prepay vouchers from any Vodafone outlet or reseller in the Cook Islands?

You can access internet via at any Vodafone WiFi hotspot in the Cook Islands. There are over 200 hotspots on Rarotonga and in the Outer Islands?

1. You'll need a WiFi enabled device

2. You'll need to purchase a Vodafone WiFi hotspot voucher

3. Ensure you are in the proximity of any Vodafone WiFi hotspot

4. Connect to http://wifi.vodafone.co.ck and log in using the username and password details on the voucher

5. Following the previous step you should be surfing in no time!

To view you account usage statistics login to http://wifi.vodafone.co.ck and select “My usage Statistics”.

This is a security precaution to avoid another user from gaining access to your internet session. You should type in a new code that’s at least six characters long and made up of both numbers and letters.

Your data usage is decided by two factors – the number of devices in your home and the type of content that will be consumed. If you have multiple devices, you will need higher data to ensure each device has enough, especially if each device is being used to stream audio or video.

Even if you have fewer devices, but stream a lot of high definition video or music, it would be better to pick a prepay voucher with higher data limits.

If you want to get a more detailed breakup of how much data you’ll need per month, check out this handy data calculator from Chorus - https://www.chorus.co.nz/data-calculator#/

Digital television (DTV) is a new type of broadcasting technology that is transforming television as we know it. By transmitting information as ‘data bits’ (like a computer) to create a TV set’s picture and sound, a digital broadcaster can carry far more information than what analog broadcast technology currently allows. The difference between analog and digital broadcasting is similar to that between compact disc and cassette tapes.

Digital TV offers a better viewing experience with vastly improved picture and sound quality. DTV is also more efficient than analog TV technology, so broadcasters will be able to produce additional channels of programming using digital broadcasting technology.

Analog television service is the traditional method of transmitting TV signals and has been the standard broadcast technology since the inception of television. Analog television service isn’t as efficient as DTV. It uses up much more valuable spectrum that once the DTV transition is completed will be used for emergency service communications and other purposes.

TV set-top box is a stand alone device that allows your antenna to receive and convert digital signals into a format analog television sets can display. Set Top boxes are available from Bluesky outlets.