Your opinion matters - Tell us about your experience with us
If we've done a good job for you, give us a compliment and we'll keep doing more. But on the off chance we weren't so good, please make a complaint
and we'll get back to you within two working days
I have a compliment
We are happy we delivered to your expectation. If you wish to send us compliments you can do so by calling us on 123 or emailing email@example.com
I have a complaint
It is important to us that any customer complaint or dispute is resolved as quickly as possible and fairly.
To lodge your complaint or dispute
Call us on 123
Email us on firstname.lastname@example.org
Visit us at our Main Office in Parekura on Rarotonga or any of our offices in the Pa Enua
COMPLAINTS & DISPUTES PROCEDURES
What happens after you lodge your complaint or dispute
We will let you know within 2 working days what our plan is to address your complaint or dispute.
What can I do if I'm not happy with the plan?
Please let us know and we will escalate your complaint or dispute and allocate a senior manager to address it with you.
What if I am disputing my bill?
We will suspend payment of the portion of your bill that you dispute while we consider it. You must still pay the undisputed portion on or before the due date for payment.
If, after considering the dispute, we believe the charge(s) is warranted, we will advise you and ask for your payment. If we believe the charge is incorrect, we will advise you and adjust your bill accordingly.