Help with your landline | Vodafone Cook Islands

Fibre is a new type of technology that delivers much faster speeds and more reliable connections compared the current copper wires we have. It’s like upgrading from a small road to a highway for your internet, making everything online smoother and faster. Fibre uses ultra-fast cables buried underground to ensure the fastest, reliable and consistent phone calls and internet for browsing, streaming, gaming, phone and video calls, working from home and downloading.

We’re upgrading your phone and/or internet connection to Fibre because the old copper lines are getting outdated and can’t keep up with today’s technology. Fibre uses special underground cables that are much faster and more reliable. It means clearer phone calls, quicker internet, and fewer disruptions. It’s like moving from a typewriter to a modern computer—better, easier, and built for the future!

Yes, upgrading is necessary because the old copper lines are being replaced because they are outdated and not fit for the modern needs. Upgrading to Fibre now ensures you’re prepared and can enjoy faster, more reliable services with less risk of interruptions in the future.

Making the switch now ensures you stay connected with modern technology, and we’ll make the process as smooth as possible for you. As we are rolling out the upgrades in phases we’ll only be in areas for a short time, so don’t miss out on the chance to improve your service and enjoy the benefits of Fibre.

Whether you are interviewing on the phone or on a video call, remember these tips.

Consider your surroundings: make sure you’re somewhere quiet where you won’t be disturbed. For video calls, make sure your background is professional and won’t distract your interviewer in virtual interviews. And don’t forget to make sure you’re somewhere with a good Wi-Fi connection.

It may sound silly, but you can hear a smile. Smiling whilst talking to someone on the phone changes your tone of voice and helps to convey your enthusiasm and interest. Your body language can also help too – slumping on the sofa will come across in your tone and it could sound like you are uninterested in the interview.

Nerves can strike all of us unexpectedly. Don’t let them get the better of you – make sure you listen carefully to the question and try to focus on the key words to make sure you know what kind of answer your interviewer is looking for. If you’re not sure, ask for the question to be repeated. Don’t forget to breathe and take a moment to pause and think about your response. Those few seconds can really help to gather your thoughts and provide a great answer.

You can have the best example from a previous experience in the world, but if you don’t communicate it properly, the impact could be lost. Structure your answer – we often recommend following the STAR technique: Situation, Task, Action and Result to help you provide as much information to the interviewer as possible.

Always answer truthfully – ensure that all the information you are providing to an interviewer is accurate. It’s tempting to want to sound like the perfect candidate, but remember we often look for potential, including those who acknowledge their areas of development and are willing to learn and grow.

Digital television (DTV) is a new type of broadcasting technology that is transforming television as we know it. By transmitting information as ‘data bits’ (like a computer) to create a TV set’s picture and sound, a digital broadcaster can carry far more information than what analog broadcast technology currently allows. The difference between analog and digital broadcasting is similar to that between compact disc and cassette tapes.

Digital TV offers a better viewing experience with vastly improved picture and sound quality. DTV is also more efficient than analog TV technology, so broadcasters will be able to produce additional channels of programming using digital broadcasting technology.

Your data usage is decided by two factors – the number of devices in your home and the type of content that will be consumed. If you have multiple devices, you will need higher data to ensure each device has enough, especially if each device is being used to stream audio or video.

Even if you have fewer devices, but stream a lot of high definition video or music, it would be better to pick a prepay voucher with higher data limits.

If you want to get a more detailed breakup of how much data you’ll need per month, check out this handy data calculator from Chorus - https://www.chorus.co.nz/data-calculator#/

Digital television (DTV) is a new type of broadcasting technology that is transforming television as we know it. By transmitting information as ‘data bits’ (like a computer) to create a TV set’s picture and sound, a digital broadcaster can carry far more information than what analog broadcast technology currently allows. The difference between analog and digital broadcasting is similar to that between compact disc and cassette tapes.

Digital TV offers a better viewing experience with vastly improved picture and sound quality. DTV is also more efficient than analog TV technology, so broadcasters will be able to produce additional channels of programming using digital broadcasting technology.

We cannot guarantee the availability of broadband services to you until the services are connected
Your broadband speed will vary depending on a number of factors; your modem and computer technology including wifi capability, internal home wiring, other environmental factors, and how many other people are using it at the time
Uploads and downloads count towards your monthly allowance
Broadband is not available everywhere, and only particular types of broadband services may be available in some areas
Non-standard connection fees may apply
If you are not the property owner, you will be required to confirm that you have obtained your landlord’s consent to all works required at the property to provide the Broadband Services prior to installation
You must agree to your LFC’s end user terms as their network is used to provide the Broadband Services to you

Vodafone’s E-Moni is here to assist you by providing the convenience of money transfers between Vodafone mobile numbers (nationwide). It also provides financial services for people who have mobile phones, but do not have bank accounts, or only have limited access to banking services. The E-Moni mobile app provides a safe, secure and affordable way to send and receive money, recharge any registered E-Moni prepay numbers and make payments on your Vodafone postpay billing accounts.

E-Moni provides an instant, secure, affordable and convenient means to sending & receiving money to any mobile phone and is available to every registered and unregistered subscriber on the Vodafone network, whether on Prepay or Postpay. Registration to access the E-Moni service is absolutely FREE!

You can register and open your E-Moni account with a balance of NZD $0.00. If your number is yet to be registered for E-Moni, you can follow the steps below to activate your account. Visit any of our Vodafone Retail outlets with your mobile phone to register as an E-Moni customer. You will need to present ONE valid photo Identification card such as the ones listed below:

Passport and/or;
Driver’s License
Birth Certificate

Send money to any mobile phone user; registered or not registered for E-Moni
Send money to any mobile phone user on the Vodafone network throughout the Cook Islands
Receive money from any mobile phone user; registered or not registered for E-Moni
Make Bill payments to your Vodafone accounts
Withdraw cash at any Vodafone outlets
Buy recharge for your own or another registered prepaid mobile number
View Transaction History instantly on your E-Moni App via Transaction Log

In case there is a delay in receiving SMS from E-Moni system to confirm any transaction you have carried out, contact Vodafone Customer Care ‘helpline’. However, there may be other reasons that may lead to you not receiving the SMS: Your SMS inbox may be full so you may have to delete some of the messages and create space for the new ones. If there is a problem with the SMS service, then you may not receive the txt A SMS message with a receipt number delivered to your mobile is a confirmation of a successful transaction. If you do not receive a confirmation, SMS for an E-Moni transaction, the transaction will be reversed and account restored within 10 minutes. You must ensure that for any E-Moni deposit or withdrawal transactions, you must always receive a SMS confirmation.

In January 2019, Amalgamated Telecom Holdings Limited (ATH), a publicly listed company in Fiji, completed the purchase of the controlling interest in the Bluesky Pacific Group. The ATH Group of companies includes telco operators in Fiji, Vanuatu, Kiribati, Samoa, American Samoa, Papua New Guinea and the Cook Islands.
ATH’s flagship company is Vodafone Fiji Limited. Vodafone Fiji is licensed by Vodafone Group Plc in the UK to operate the brand in Fiji. Since its inception in 1994, Vodafone Fiji has explored new boundaries and brought next level mobile innovation to all of Fiji. Today it has more than 760, 000 subscribers with a population coverage of about 96%. It is a world class organisation and has won numerous awards for service and systems quality and excellence. Not only has Vodafone Fiji excelled as the predominant mobile telephone opco in Fiji but together with another ATH company Datec Fiji, it is also a leader in end-to-end ICT solutions. Vodafone Fiji works closely with Vodafone Global to deliver cutting edge technology that is second to none in the Pacific region. It also has a strong commitment to community and has transformed the lives of thousands through its philanthropic arm Vodafone ATH Fiji Foundation.
Vodafone is one of the top 6 telco brands in the world.
Vodafone is a multinational telecommunications company operating out of the UK. Vodafone Group has 24 telcos and partner relationships with 42 more around the Globe. As of 30 September 2019 Vodafone Group has approximately 625 million mobile customers and 27 million fixed broadband customers.

Broadband is based on volume rather than the length of time that you are connected. Volume is generally measured in Megabytes (MB) and refers to any form of data that is either sent or received on your connection. This includes the downloading of web pages, sending and receiving email. Depending on the plan you choose you will be given a monthly data allowance. Put simply, every time you use the Internet to send an email or visit a webpage you are using data. So, it is a good idea to keep an eye on your data usage if you want to keep using the Internet at broadband speeds for the whole month.

There are three main groups of broadband available in NZ and covered by this report.

ADSL and VDSL – An older form of broadband, delivered over copper wires
Fibre – fixed line broadband over the new ultra-fast, congestion-free fibre network,
Fixed wireless - broadband delivered over the 4G mobile network

The report looked at many aspects of broadband performance but the areas which typically have the greatest impact on the everyday consumer are speed, latency, and capacity.

For many internet users, 'fast' is a synonym for 'good'. The faster your internet is the more quickly you download large files, load web pages and your online experience will generally be more fluid.

In technical terms broadband speed is measured in how much data - measured in 'megabits' - is transferred via the broadband every second and is usually abbreviated to Mbps. The fastest fibre connection measured, Fibre Max, has a download speed of 840 Mbps, which allows users to download a mind-boggling amount of data in moments.

ADSL languishes at the bottom of the pack on 8.8 Mbps per second average. This means if a user was downloading a 2GB file, it would take approximately half hour on ADSL vs less than 30 seconds on an ultra fast fibre connection.

Latency basically describes the delay between you taking an action online and getting a response, whether it’s clicking a webpage or controlling a video game character.

You’re probably most familiar with latency if you have gamers in the household, as latency directly affects the delay between pressing a button and a corresponding action in game. High levels of latency can make competitive online games almost unplayable.

However, latency affects virtually all everyday aspects of internet use.

"If your top download/upload speeds are like the top speed in your car, then Latency is a bit like your acceleration," says Chorus spokesperson Kurt Rodgers

"So broadband technologies with high latencies will just feel laggy and unresponsive. As if you’ve got in a car and put your foot on the gas and it’s taken 30 seconds to get up to 50kms an hour."

Latency is measured in milliseconds and a lower score is better, since it means data took less time to travel between the server and your home network. Based on the Commerce Commission's report, fibre broadband had the lowest levels of latency at approximately 7ms while fixed wireless had the highest at 47ms.

While speed might be king to many internet users, the capacity of your broadband arguably has just as great an effect on the quality of your internet experience. Basically, capacity affects many separate people who can be online at once without experiencing any slowdown. This becomes particularly noticeable with video streaming in higher definitions.

The commerce commission report found households on the fastest fibre plans handled up to 4 Ultra HD streams on the same network simultaneously 99 percent of the time while households on ADSL or fixed wireless struggled with any more than one stream at a time.

This means on a fibre plan the younger kids can be watching cartoons downstairs, mum and dad can watch Netflix while the older kids game online and everyone will have a smooth experience.

As we head into the colder months, it’s a great time to ensure the whole family can be indoors, online and happily streaming, gaming or browsing at the same time. And as we’ve seen from this report, when it comes to broadband, one option is clearly head and shoulders above the rest.

"Based on every possible performance metric you can think of, fibre is the best ranking broadband service available in the market," says Kurt.

Luckily for those not yet on it the fibre network now reaches 80 percent of the country so your household is most likely covered. And better yet, fibre plans aren’t typically more expensive than other broadband services.

To New Zealand:

If you are a Postpay customer with Roaming services activated you can use your SIM card on Vodafone NZ network. If you are NOT then your SIM card will not work. But watch this space for improvements in the future.

From New Zealand to Cook Islands:

Same thing applies as noted above. If you are a Vodafone NZ customer with international roaming services activated then you can attach to our Vodafone CK network. If NOT then you will not be able to use your SIM here.

1. You must have a Vodafone phone line 2. Call 123 and enquire whether Broadband is available on your phone line 3. Choose the best plan to suit your needs 4. Decide which set-up option you need – either you install broadband yourself or one of our technicians can install it for you 5. Fill out an application form from Customer Services to sign up for Broadband 6. Purchase an ADSL2 modem and filters or ask Vodafone to install a modem for you 7. Once your account is activated all you have to do is go surfing and enjoy the benefits of faster Internet

Your data usage is decided by two factors – the number of devices in your home and the type of content that will be consumed. If you have multiple devices, you will need higher data to ensure each device has enough, especially if each device is being used to stream audio or video.

Even if you have fewer devices, but stream a lot of high definition video or music, it would be better to pick a broadband plan with higher data limits.

If you want to get a more detailed breakup of how much data you’ll need per month, check out this handy data calculator from Chorus - https://www.chorus.co.nz/data-calculator#/

No Excess means when you have reached your usage cap, your internet speed will slow down to 64kb/s (lower than dial up speed) and No Excess charges will be applied. If you notice your speeds have dropped and the internet is very slow, best to check your usage on the Customer Portal to see if you have reached your cap. On the INTRO plan - you will not be able to go into excess as this plan is only available as a No Excess Plan.

Yes, you can still upgrade your broadband plan up to the 20th of each month. With No Excess plans you are only able to upgrade to another No Excess plan during the month. You will be charged for the difference in rate plan that you are upgrading to. If you wish to move to a normal Excess plan, you can only do this effective for the start of the new month.

The same condition applies to Excess plans, you can only change up to another Excess plan. If you wish to move to a No Excess plan, you can only do this effective for the start of the new month.

To upgrade your plan for a future month you need to contact us before the 1st of that month. There is no minimum upgrade period for changes requested for a future period. To upgrade your current plan mid-month you need to contact us before the 20th of the month and the upgrade will apply to at least both the current month and the following month (i.e. a minimum of two months). Upgrades requested after the 20th of the month will take effect from the 1st of the following month.

You can do so by logging into usage.vodafone.co.ck

The Broadband Usage Statement keeps track of how much volume you have used making it a useful tool to better manage your Broadband connection each month. The information in the statement is provided as a guide to your Internet Broadband Account usage. It should not be relied upon as a substitute for the charges that appear on your monthly Vodafone Account Statement.

Please take note of the following: · This statement does not take into account the effect of any specials or other promotional discounts.

Yes. Vodafone's Customer Service staff are fully informed about the Broadband service. For the more complex problems, you will be directed to the Internet Support team who will help with your query. The Broadband Service is available 24 hours*, however technical support is only available during working hours 8.00am to 4.30pm, Monday to Friday (excl. Public or Statutory Holidays) on phone number 128. Any request outside of the working hours will be dealt with once technical staff are available. *Unless system is under-going maintenance

Double check what you’ll need to make your application. Some positions may only require a CV. For others, you may be asked to complete an application form that includes specific questions instead. Make sure you know exactly what’s required in advance, so you are properly prepared.

Give yourself plenty of time when you are completing your application to check – and double-check – that you have included everything that’s been asked for.

You should be aiming for a CV that is clear and well laid out. In general, two sides of A4 is the best length, but don’t worry if your CV is longer. Make sure all your essential details (name, contact details and location) are clear and at the very top of your CV.

When reading CVs, recruiters spend the most time reviewing your previous experience, so make sure this takes centre stage and is clearly laid out.

As well as your essential information, contact detail and experience, you can also provide links to portfolios and online profiles, but make sure the content is relevant. Some people like to use a ‘personal summary’. If you do this, try and focus on factual evidence that covers things you have done, rather than a description filled with buzzwords.

Remember, you don’t need to include personal details like your age, gender or marital status. We recommend that you avoid providing personal or contact details of your references. We don’t need them at this stage, so a clear ‘references available on request’ is enough.

This is an important part of your CV. Clearly indicate your role title, company name, length of service and then detail the key aspects of your role, as well as any great achievements. Where possible break up large volumes of text with bullet points so the information is clear to the reader. Include any specific skills or qualifications you have gained anywhere that you think is relevant to the role you are applying for.

Help with home phone

Eligibility for the VEU Plan

What is Fibre?

Why are you upgrading my phone line or internet connection to Fibre?

Do I have to upgrade?

When will fibre be available in my area?

How long will it take to connect to fibre when we apply?

Are we paying for the cable to be laid into the premises?

What is the cost of fibre?

Where is fibre connected from?

Can I keep my current phone number if I switch to Fibre?

How do I contact Vodafone Cook Islands if I have more questions?

Can you give me a better offer of plans?

Will I be automatically switched to Fibre if I’m on a Vodafone Broadband Plan?

What happens after the free trial ends?

What is the difference between Fibre and my current broadband service?

Do I need to upgrade my equipment to use Fibre?

What happens during a power outage?

How many access points to my internet can I have?

How to prepare for an interview

How to shine in a virtual interview

Ask Questions

How to shine in an in-person interview

How to answer questions

Leave a great impression

Wait for your feedback

Interview checklist

What is Digital Television (DTV)?

What is analog television?

What is a TV Set-Top Box (STB)?

How much is a TV Set-Top Box (STB)?

How do I get Digital TV (Moana TV)

Who do I contact for help?

Is Moana TV available everywhere?

What is 4G

How can I access 4G?

How much will I pay for 4G?

What frequency does 4G use?

Which areas is 4G available?

What happens when I move outside 4G coverage area?

How can I get 4G services activated?

Is 4G available to both Prepay and Postpay users?

Why should I choose to sign up to Prepay Broadband?

Where can I purchase prepay vouchers?

Where can I use my prepay vouchers?

How do I access internet using my prepay voucher?

How do I check my usage?

I get prompted with a "Change my access code" message, what does this mean?"

How much data do I need?

What is Digital Television (DTV)?

What is analog television?

What is a TV Set-Top Box (STB)?

How much is a TV Set-Top Box (STB)?

How do I get Digital TV (Moana TV)

Who do I contact for help?

Is Moana TV available everywhere?

Important things to know

Broadband Speeds

Set Up Fees

Benefits of Fibre Broadband

1. What is E-Moni?

2.How do I get started or how do I activate the E-Moni service?

3. What can I do with the E-Moni service?

4. Do I need to have a minimum amount in my account?

5. Do I need to pay any service charges for having an E-Moni account?

6. Can I use my recharge/airtime balance to top up my E-Moni account?

7. What is the difference between a registered E-Moni customer and an unregistered customer?

8. How can I make a deposit into my E-Moni account?

9. What do I do in case I send money to a wrong number?

10. Is it possible to recharge/top-up unregistered user’s mobile number?

11. Where can I buy E-Moni value?

12. Can I recharge if I am a Postpay customer?

13. What happens if I do not get an SMS from E-Moni confirming the transaction?

Who can apply for a landline service?

How do I apply for a new landline service?

What does the brand change mean?

Did Vodafone buy Bluesky?

Is there a change in ownership?

Is Vodafone Cook Islands the same as Vodafone NZ or Australia or Fiji?

Is there a change in management?