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Vulnerable End User Policy

500MB Add-on

This addon gives you an extra 500MB of DATA to use until the end of this month. Excess rate charges are applicable when exceeding either your CAP or Data Addon.

Vulnerable End User Policy

Vodafone provides special support for vulnerable end users (VEU). A VEU is:

a) someone certified with a serious medical condition and access to one or more of our services is necessary for their care or treatment;

b) someone who receives the destitute benefit; or

c) someone who receives the infirm benefit.

The special support we provide VEUs is as follows:

a) installation fees for new applications of fixed landline and/or broadband services are waived;

b) a discounted landline rental plan of $6.66 per month (call charges will apply); 

c) Medical dependency support, namely:

(i) priority fault response for any service needed for medical dependency;

(ii) no suspension or disconnection of landline service needed for medical dependency.

How to Register as a VEU

  • Call 123

  • Email us on

  • Visit us at our Main Office in Parekura on Rarotonga, or any of our offices in the Pa Enua.

Note! If you are already registered with us as a pensioner you don’t need to register as a VEU. However, if you are a pensioner already registered with us and you are medically dependent on our service, please contact us to let us know so that we can extend the medical dependency support to you. 

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