Fibre is a new type of technology that delivers much faster speeds and more reliable connections compared the current copper wires we have. It’s like upgrading from a small road to a highway for your internet, making everything online smoother and faster. Fibre uses ultra-fast cables buried underground to ensure the fastest, reliable and consistent phone calls and internet for browsing, streaming, gaming, phone and video calls, working from home and downloading.

We’re upgrading your phone and/or internet connection to Fibre because the old copper lines are getting outdated and can’t keep up with today’s technology. Fibre uses special underground cables that are much faster and more reliable. It means clearer phone calls, quicker internet, and fewer disruptions. It’s like moving from a typewriter to a modern computer—better, easier, and built for the future!

Yes, upgrading is necessary because the old copper lines are being replaced because they are outdated and not fit for the modern needs. Upgrading to Fibre now ensures you’re prepared and can enjoy faster, more reliable services with less risk of interruptions in the future.

Making the switch now ensures you stay connected with modern technology, and we’ll make the process as smooth as possible for you. As we are rolling out the upgrades in phases we’ll only be in areas for a short time, so don’t miss out on the chance to improve your service and enjoy the benefits of Fibre.

We are currently rolling out fibre in stages currently around Rarotonga and Aitutaki. We will contact you and be door knocking in areas when they are able to make the switch to upgrading to fibre.

Once Fibre is available in your area and you apply with our team for the upgrade, the connection process typically takes a few days to a couple of weeks, depending on the demand and scheduling availability. Our team will coordinate with you to ensure a smooth and timely installation.

No, you will not be charged for the cable to be laid into your premises. The installation and connection to Fibre are included in the service, and there are no additional charges for bringing Fibre to your home. This is part of our commitment to providing a seamless and cost-effective upgrade to your internet service.

There is no cost to upgrade to the new fibre technology - we will cover the installation costs.

Fibre is connected from our central network directly to your premises through a dedicated underground fibre optic cable.

Yes, you can keep your current phone number if you are also using our phone services. Just let us know when you are setting up your Fibre service, and we will make sure to transfer your number without any issues.

You can reach out to our customer service team by contacting us on Contact one of our team on 29680 or info@vodafone.co.ck if you any questions.

At Vodafone Cook Islands, we strive to offer competitive plans that provide excellent value and service. Our Endless Fibre Broadband Plan is designed to offer the best speeds and reliability at a great price - the best currently on offer in the Cook Islands. We continually review our plans to ensure they meet your needs and offer the best value.

Free 1 month trial of Endless Fibre Broadband

Yes, we’ll automatically connect you to Fibre once it’s available. You’ll get to enjoy all the benefits of the Endless Fibre Broadband Plan for one month at no charge. After the trial, you can decide whether to stay with Fibre or not,

After your free trial period, you can choose to continue with the Endless Fibre Broadband Plan or switch back to your previous plan. We’ll provide you with all the details on how to make your choice before the trial ends.

Fibre offers significantly faster speeds and more reliable performance compared to traditional broadband. While current broadband may have slower speeds and be less stable, Fibre ensures a smoother internet experience for activities like streaming, gaming, and working from home.

In most cases, you might need a new router or modem that supports Fibre technology. Our team will guide you through the process and provide any necessary equipment or instructions to ensure a smooth transition.

The landline will be down as well. Therefore it’s very important to have a mobile for any emergencies

There is only one access,via your ONT or modem, allowing multiple devices to connect.