Number Management Policy
This policy describes how Vodafone manages the allocation, assignment, use, display and publication of numbers for its services.
The number ranges Vodafone uses are all 5 digits as follows:
Mobile cellular range 5XXXX-89XXX
How are numbers assigned?
A customer is assigned a number from the range allocated to the particular island or service listed above. For example, if you live on Rarotonga and apply for a fixed landline number, you will be assigned a number from the 2XXXX range.
Generally, numbers are assigned randomly from the allocated number range. However, a customer may enquire if a particular number is available. If the number is available there is no charge to assign it to the customer.
We do not reserve numbers for customers.
Can a number be withdrawn from a customer?
Yes, if the customer’s service is terminated. The number then becomes available to be assigned to another customer.
Can I keep my landline number if I move?
If you move within an island, you may keep your assigned landline number.
If you move from one island to another island you cannot keep the same landline number because there are different number ranges for each island.
Can I keep my mobile number if I move from prepay to postpay or vice versa?
Will my number be public?
Landline numbers are listed in our directory unless a customer requests their number to be private.
A postpay or prepay mobile number can be listed in our directory at the customer’s request.
Unless a customer requests their landline number to be private, landline numbers are displayed when calling another landline number with caller display capability, or when calling a mobile number. If your number is private, it will not appear on the recipient’s caller display.
If you want your landline number to be private, please contact us on 123, or email email@example.com, or come in and see us at any one of our outlets. There is no charge to make your landline number private.
Mobile numbers are displayed when calling a landline number with caller display capability, or when calling another mobile number. However, postpay mobile customers can use their phone settings to make their number private to the recipient of the call.
Prepay mobile numbers do not have caller display opt-out functionality and can therefore not be made private from the recipient’s caller display.
Access our online directory here
Call 010. Directory service calls cost 50 cents each.
We also provide a printed directory service. Every landline customer is entitled to 1 free directory listing. Each additional number costs $18.90 to list. When our printed directory is updated, each landline customer receives 1 free copy. Copies of our printed directory are available for purchase at any one of our outlets for $15.
Short code numbers, or abbreviated dialing, have only 3 digits. For example, our Customer Services number is 123. Short code numbers are also available for businesses to offer an ‘easy to remember’ number for their customers.
8 digit 0800 numbers are available for businesses where the cost of the call is charged to the business (recipient) rather than the person making the call. This is common practice for a business to market this as a ‘free call’ to encourage their customers to call them at no cost.
Generally, special numbers are assigned randomly. However, a customer may enquire if a particular number is available.
To apply for a special number please contact us on 123, or email firstname.lastname@example.org, or come in and see us at any one of our outlets.
The following charges apply to be assigned a special number:
Short code (3 digits) - $15 monthly fee
0800 (8 digits) - $50 one off setup fee + $30 monthly fee + cost of incoming calls