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Prepay Terms

1. Definitions:

“Bundle” refers to a bundled allocation of Prepay Services.

“Casual rates” refers to our pay-as-you-go rates in effect from time to time. For our current casual rates, please visit our website at

“Charges” means the applicable rates for our Prepay Services as advertised on our website, in any Prepay Services specials or promotion or pursuant to any Prepay Bundle/Plan. For a list of our current Charges, including Casual rates, please visit our website at .

“Customer” or “you” or “your” refers to any person who purchases or uses an SIM pack card and/or our Prepay Services.

“Data” means mobile internet data.

“IOU” means the amount you agree to borrow from Vodafone to use our Prepay Services.

“Minutes” means call time on-network or off-network.

“My Vodafone app” means the Vodafone mobile phone application available for use with our Prepay Services.

“PIN” means personal identification number.

“Prepay Bundle/Plan” means a Vodafone prepay mobile bundle or plan that you purchase using your Prepay Credit and includes “Prepay Data Bundle”.

“Prepay Credit” means credit in NZD allocated to a specific SIM card and “Prepay balance” or “balance” refers to the amount of unused Prepay Credit a Customer has at any given point in time.

“Prepay Services” means our prepay mobile cellular service you pay for in advance with no fixed term contract and any related products and services we provide to you, such as SMS, Voice, Data and Prepay Bundles/Plans.

“SIM card” means a Vodafone prepay Subscriber Identity Module card encoded with a Vodafone number.

“SIM pack” means the Vodafone number and SIM card which will connect you to the Vodafone network.

“SMS” means Short Message Service. “Special terms” means terms, as amended from time to time, governing Prepay Services specials or promotions and/or Prepay Bundle/Plans. For example our Prepay Stacking Terms.

“Terms” means these Prepay Terms. “USSD menu” or “*888#” means the quick code protocol we provide with our Prepay Services.

“Vodafone”, “our”, “us” or “we” means Telecom Cook Islands Limited t/a Vodafone Cook Islands.

“Vodafone network” refers to the mobile cellular services network operated by Vodafone in the Cook Islands.

“Vodafone number” means a 5 digit mobile number from the number range available to Vodafone for its Prepay Services.

“Voice” means voice communications.

“$” or “NZD” refers to New Zealand Dollars.


2. Interpretation:

In interpreting these Terms headings and clauses are for reference only and are not an aid in interpretation; words importing the plural include the singular and vice versa; any obligation to do something will be deemed to include an obligation not to suffer, permit or cause that thing to be done.

3. Application of these Terms:

These Terms apply and you accept these Terms when you purchase or use a SIM Pack card and/or our Prepay Services.


4. Variations:

These Terms and Special terms may be changed by Vodafone from time to time and without notice to you. For the most up to date version of these Terms, please visit our website at


5. Special terms:

Where there is an inconsistency between these Terms and any special terms, the Special terms will take precedence.


6. Activation to the Vodafone network:

To commence using our Prepay Services, you must connect to the Vodafone network using a Vodafone Cook Islands SIM card.


7. Registration:

Every SIM card and Vodafone number allocated to a customer must be registered. When purchasing a SIM card from Vodafone, we will keep a record that the SIM card has been issued to you. You will be required to valid provide proof of identification and residence and we will register your name, residential and email address in connection with the SIM card as well as the SIM card number.


8. Using our Prepay Services:

Once you are connected to the Vodafone network and provided you have Prepay Credit or agree to an IOU, you may start using our Prepay Services at any time.


9. Free services:

Notwithstanding Clause 10 of these Terms, you may contact the following numbers free of charge:

 (a) 123  (Vodafone Call centre);

 (b) 999  (Fire), (Police), and (Ambulance),

 (c) Any other number we may determine.

10. Payment:

In consideration for providing Prepay Services to you, you agree to pay Vodafone the Charges. Unless otherwise stated, the Charges are automatically deducted from your Prepay Credit or IOU balance as follows:

 (a) Data: Data usage is billed per megabyte blocks;

 (b) Calls: Call usage is billed in blocks of thirty (30) seconds. Usage is rounded up to the end of the current block per second from when a call is answered (including by an answering machine or voicemail);

 (c) SMS: SMS are billed per SMS successfully transmitted.

11. Prepay Credit:

Charges will be deducted from your Prepay Credit balance. You can purchase Prepay Credit online or from any one of our outlets or resellers. You are responsible for keeping proof of purchase of any Prepay Credit you buy. In the event you believe that Prepay Credit purchased by you was not credited to your Vodafone number, we are only obliged to credit your number upon receipt of proof of purchase. Prepay credit is valid for a period of six (6) months from the date of purchase and if not used within that time will be forfeited. The minimum top-up amount for Prepay Credit is $1. You can check your Prepay Credit balance through our USSD menu by dialing *888# or on My Vodafone app. You can transfer Prepay Credit to any other Vodafone Cook Islands number through our USSD menu by dialing *888# and following the prompts. Prepay Credit is non-refundable.

12. IOU:

If your Prepay Credit balance is zero, you can agree, for a Charge, to borrow credit from Vodafone using our USSD menu. The maximum amount you can borrow from us at any given time is $5. When you next purchase Prepay Credit, the credit will first go towards paying the IOU and an IOU Charge of a $0.50c fee (a total of $5.50c). Any remaining balance can be used to purchase our Prepay Services.

13. Prepay Bundle/Plan:

Additional terms will apply when you use a Prepay Bundle/Plan and if inconsistent with these Terms, take priority. If you use up the entitlements you receive under a Prepay Bundle/Plan and you have a Prepay Credit balance, your use of our Prepay Services will revert to Charges at the Casual rates. You will lose any entitlement under a Prepay Bundle/Plan which you have not used at the end of the specified period for that bundle/plan. Prepay Bundle/Plan are non-refundable.

14. Prepay Data Bundles:

All data bundles have a validity period based on the bundle purchased.  Please check the validity dates for the data bundle purchased.  You will loose any remaining data once the validity period has been reached. When your data bundle has been exhausted, your internet connection will stop. 

15. Responsibility for Data usage:

You use Data from when you connect to the internet using your mobile device to when you disconnect. You are solely responsible for your Data usage, including monitoring your Data usage. If you do not wish to use Data you are responsible for disabling the mobile data functionality on your mobile device. It is your responsibility to have sufficient protection and security measures in place as part of monitoring your Data usage when using Data.

Vodafone will not be responsible for any loss or damage you may suffer as a result of a virus or other manipulating or destructive programme that is transmitted through your use of Data. When using Data, some internet services, including websites and email, may not be accessible. Vodafone does not make any warranty regarding;

 (a) accessibility to any content on the World Wide Web and

 (b) any software or data provided or available to you in connection with Data usage, including with respect to how that software or data operates on your mobile device or interacts with applications on it.


16. Use of SMS:

SMS are limited to 160 characters each.  If your SMS message is longer then160 characters, the message will be sent in two SMS.


17. Use of calls:

You may make domestic local, national and international calls using or Prepay Services, including calls to landlines, numbers on other networks and other Vodafone numbers. Different Charges will apply depending on where you call (local, national or overseas) and what network the caller uses.


18. Service availability:

We will use our best efforts to ensure the reliability of our Prepay Services. However, network coverage and many other factors may affect the availability and performance of our services. Also, our Prepay Services are subject to device capabilities, network limitations and availability. Therefore, we cannot guarantee that our service connectivity will be continuous or fault free.


19. SIM cards and Vodafone numbers:

SIM cards and Vodafone numbers are Vodafone property. You will return the SIM card in good care if we ask you to.


20. Security:

You are to keep your mobile device and SIM card secure at all times. We recommend that you use a PIN to restrict access to your mobile device. You are responsible for paying all Charges even if incurred due to unauthorised access to your mobile device and Prepay Credit. If you are using a PIN on your mobile device and the PIN is entered incorrectly 3 times in a row, your access to the SIM card may be blocked. To unblock the SIM card you will need the PUK code, which you can get by contacting Customer Services on 123. If your mobile device or SIM card is lost or stolen, you must inform us immediately, which you can do by contacting 123. This is important as you will be responsible for paying all Charges incurred even if not authorised by you.


21. Deactivation of SIM:

We will deactivate every SIM card that goes unused for a period of 180 Days and as a result:

 (a) you will lose any Prepay Credit;

 (b) you will lose your allocated Vodafone number (which may be allocated to someone else);

 (c) you will lose any data, including names, numbers or other information stored on the SIM card.

We may also deactivate the SIM you are using without notice to you if we believe that you are using our Prepay Services to spam others or for any other abusive, illegal or fraudulent purpose, or in a manner which that may cause damage to the Vodafone network or otherwise in breach of these Terms.


22. Harm transmitted via Prepay Services:

Vodafone is not responsible for any harm or loss you may suffer as a result of any virus or other manipulating programme transmitted using our Prepay Services or any spamming, abusive or other inappropriate communication to you by any person.


23. Caller Number Identification:

As a standard feature, Vodafone sends the Vodafone number allocated to the SIM card every time you make a call. The number may be displayed on the mobile or telephone of the party called if that person uses caller ID.


24. Voicemail:

Voicemail is part of the Prepay Services provided by Vodafone. You are responsible for setting your own PIN access for this service and for keeping it confidential. You are responsible for all access to voicemail. We bear no responsibility for lost or un- accessed voicemail.


25. Storage, use and release of information:

Information we may have about you, including call log, Data usage and SMS usage information, is kept strictly confidential. However, we will, if required by law, release any information about you or related to your use of our Prepay Services, e.g. to the Police. We may also use

information we have about you for internal purposes, such as to review and improve our services or to develop marketing strategies.


26. Vodafone SMS:

Vodafone reserves the right to send marketing/promotional/notification SMS to its customers. These SMS will be sent during 6am and 6pm. You can opt out or unsubscribe from receiving any such SMS by selecting the opt out/unsubscribe to SMS broadcast option on our USSD menu or in the ‘other options’ tab of the My Vodafone app.


27. Customer complaints:

If you have a concern or complaint regarding our Prepay Services or any other services we may offer, you may contact us on 123.


28. Governing law:

These Terms are governed by the laws of the Cook Islands.

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