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PUBLIC NOTICE: Outstanding Debts

SUBJECT:    We will be listing outstanding debts from 1 November 2024


Vodafone Cook Islands will begin listing all outstanding debts to the Cook Islands Credit Bureau effective from 1 November 2024.


Being listed may affect your ability to borrow from banks or open credit accounts with businesses in the Cook Islands and New Zealand.  

We strongly encourage customers with outstanding bills to arrange payment and settle any overdue accounts as soon as possible to avoid being listed.


This decision has been made due to the growing number of unpaid bills, which has a significant impact on our financial processes and obligations.   We appreciate your understanding and cooperation in addressing and settling any outstanding payments. 


How to know if you have an outstanding bill

You will have received multiple emails and follow up calls from our Vodafone billing team requesting payment for bills.  However if you are unsure please contact one of our team on creditcontrol@vodafone.co.ck or call us on 29680 extension 7118 or 7119 and we can confirm if you have any outstanding bills owing. 


Ways to pay your outstanding bill

If you have an outstanding bill you can do this several ways.  The easiest and most convenient way is through an electronic payment via internet banking or E-moni.  Visit our website at vodafone.co.ck/pay-your-bill for detailed instructions for these options.


We also accept Cash or Eftpos payments in person at any of our outlets in the outer islands and our main store in Parekura, Rarotonga. 


Need help?

If you have any questions about an outstanding bill or need more help with payment, please feel free to contact one of our team on creditcontrol@vodafone.co.ck or call us on 29680.


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