Retail Sales Team Lead (Connected Living)
Location: Avarua, Rarotonga, Cook Islands
Type: Full-Time
About Us
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Vodafone Cook Islands is looking for a driven, commercially focused leader to join our team as Retail Sales Team Lead - Connected Living based in our Avarua retail store.
Key Responsibilities
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Lead, motivate and develop the Retail Sales team to achieve sales targets and deliver outstanding customer service.
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Set clear individual and team goals, monitor performance and provide regular coaching and feedback.
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Develop and implement strategies to increase store traffic, conversion rates and average transaction value.
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Monitor daily sales performance and establish weekly targets to achieve monthly revenue goals.
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Analyse sales results, customer preferences and market trends to identify opportunities for growth.
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Build strong relationships with customers, local businesses, suppliers and business partners.
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Plan and deliver in-store promotions, seasonal campaigns, discounts and product offers in collaboration with our Commercial and Marketing teams.
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Drive sales of Business Enterprise solutions, including identifying leads and working with our Key Client Sales team.
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Manage product procurement and inventory across devices, accessories, smart-home products and appliances.
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Identify and source new products that offer customers quality and value for money.
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Oversee stocktakes, inventory accuracy, pricing, merchandising and the management of slow-moving stock.
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Manage daily store operations and ensure compliance with Vodafone’s policies, procedures and financial requirements.
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Prepare regular sales, stock, operational and financial reports for management.
Qualifications & Experience
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Essential: NCEA 3 Level pass. Desirable: Tertiary qualifications in Marketing, Business Administration, Sales / Retail related field.
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2 to 5 years sales experience; preferably in the telecommunications field.
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Proficiency in Google Suite products, spreadsheets and data collection and analysis.
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Proven experience leading a retail, sales or customer service team.
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A strong commercial mindset and a track record of achieving sales targets and KPIs.
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Excellent leadership, coaching and team-development skills.
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Experience managing stock, purchasing, suppliers and inventory.
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Confidence analysing sales data and using insights to improve performance.
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Strong planning, organisational and problem-solving abilities.
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Excellent communication and relationship-building skills.
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Experience with budgets, reporting and retail financial controls.
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An interest in technology, telecommunications and emerging consumer products.
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A proactive, hands-on approach and the ability to thrive in a busy customer-facing environment.
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This role would suit an experienced retail leader who enjoys developing people, identifying new opportunities and taking ownership of store performance.
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If you’re ready to lead a high-performing team and help grow Vodafone Cook Islands’ retail business, we’d love to
Why Join Us?
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Competitive salary and comprehensive benefits.
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Opportunity to grow within a dynamic commercial retail team.
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Supportive and collaborative work environment.
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Professional development and training opportunities.
Digital Media & Communications Officer
Location: Avarua, Rarotonga, Cook Islands
Type: Full-Time
About Us
Vodafone Cook Islands is looking for a driven, and digitally savvy Digital Media & Communications Officer to join our Marketing team based in our head office in Avarua, Rarotonga.
Key Responsibilities
Digital Marketing & Brand Growth
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Plan, develop, and execute digital marketing campaigns across multiple platforms.
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Create engaging content, advertisements, and promotional materials.
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Promote Vodafone products, services, campaigns, and events.
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Support brand awareness and customer engagement initiatives.
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Monitor digital marketing performance and recommend improvements.
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Ensure brand consistency across all digital channels.
Website & Online Platforms
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Manage and maintain Vodafone Cook Islands' website and Content Management System (CMS).
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Ensure website content remains accurate, current, and user-friendly.
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Support ongoing website enhancements and development projects.
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Train and support staff in the effective use of the CMS platform.
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Monitor website performance and customer experience.
Social Media & Communications
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Manage Vodafone's social media presence and engagement activities.
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Develop, schedule, and publish content across social media platforms.
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Monitor audience interactions and respond professionally to enquiries and feedback.
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Prepare media releases, announcements, and corporate communications.
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Build and maintain positive relationships with media partners and stakeholders.
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Support internal and external communication activities as required.
Creative Content Production
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Produce high-quality photography, video, and graphic design content.
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Develop creative concepts for campaigns, promotions, and events.
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Ensure all content aligns with Vodafone brand guidelines.
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Design marketing collateral for digital and print channels.
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Support event promotion and coverage when required.
Collaboration & Projects
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Work closely with the Marketing Manager and wider Vodafone teams.
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Contribute ideas to improve customer engagement and marketing effectiveness.
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Support marketing projects, campaigns, and continuous improvement initiatives.
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Participate in training and professional development opportunities.
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Assist with other marketing-related activities as required.
Qualifications & Experience
To be successful in this role, you will have:
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Experience in digital marketing, communications, media, or a related field.
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A tertiary qualification in Marketing, Communications, Digital Media, or a similar discipline (preferred).
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Strong understanding of social media platforms, digital marketing tools, and content creation.
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Experience managing websites and content management systems (CMS).
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Skills in graphic design, photography, videography, and video editing (highly desirable).
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Excellent written and verbal communication skills.
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Strong organisational skills with the ability to manage multiple projects and deadlines.
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A proactive, creative, and solutions-focused approach.
Why Join Vodafone Cook Islands?
Why join us?
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Competitive salary and employee benefits.
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Opportunity to work with one of the Cook Islands' leading telecommunications brands.
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Dynamic, collaborative, and supportive team environment.
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Ongoing professional development and training opportunities.
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The chance to make a real impact through creative marketing and communications initiatives.
Security & Maritime Monitor
Location: Rarotonga, Cook Islands
Type: Full-Time
About Us
Vodafone Cook Islands keeps communities connected and safe. We’re seeking a Security & Maritime Monitor to support maritime safety, network reliability, and facility security through 24/7 monitoring and incident reporting.
Key Responsibilities
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Maintain a 24-hour maritime radio watch and follow emergency procedures.
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Monitor Vodafone network systems for alarms and faults; log and escalate incidents.
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Oversee facility security, surveillance cameras, and routine checks.
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Monitor company vehicles, utilities, and backup systems.
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Support the Call Centre during night shifts, logging faults and service requests.
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Work closely with internal teams and external agencies, maintaining accurate reports and compliance.
Requirements
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Experience in maritime radio operations or monitoring (preferred).
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Strong attention to detail, reliability, and calm under pressure.
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Good communication skills; willing to work shifts, nights, weekends, and public holidays.
Why Join Us
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Competitive salary and benefits.
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Support national safety and connectivity in a critical role.
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Stable, full-time employment with ongoing training and development.
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Collaborative team environment with a strong sense of purpose.
Postal Manager
Location: Avarua, Rarotonga, Cook Islands
Type: Full-Time
About Us
The Postal Manager is responsible for overseeing and maintaining the Cook Islands Postal Service to the highest standards, ensuring continuous improvement in service delivery and driving revenue growth. This role provides timely and accurate information to support strategic decision-making by the Country Manager and ensures that all postal operations comply with the Telecommunications Act.
Key Responsibilities
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Lead and manage the postal operations team, ensuring high performance and staff development.
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Drive revenue growth by identifying business opportunities and improving service delivery.
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Implement process improvements, track & trace systems, and supply chain enhancements.
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Develop and maintain international postal alliances.
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Ensure timely resolution of customer complaints and continuous service improvement.
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Monitor financial performance and manage departmental budgets.
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Ensure compliance with postal regulations and company policies.
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Excellent communication, leadership, and team-building skills.
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Strong customer focus with the ability to leverage relationships to achieve sales targets.
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Technically savvy, detail-oriented, self-motivated, results-driven, and able to prioritize tasks.
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Continuous improvement mindset with the ability to provide feedback and implement training.
Qualifications & Experience
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Tertiary qualification in Business Management, Sales, or related field.
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2–5 years’ experience in postal services or business-to-business sales.
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Proven management experience with a track record of achieving revenue targets.
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Experience motivating, leading, and developing teams.
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Solid understanding of customer service principles, complaint resolution, and performance improvement.
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Ability to prepare clear reports, business cases, and operational plans for senior management.
Why Join Us?
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Competitive salary and comprehensive benefits.
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Supportive and collaborative work environment.
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Professional development and training opportunities.
Facilities & Maintenance Supervisor
Location: Avarua, Rarotonga, Cook Islands
Type: Full-Time
About Us
As the leading telecommunications provider in the Cook Islands, we’re looking for a hands-on Facilities and Maintenance Person to help maintain and support our facilities and infrastructure.
Key Responsibilities
Electrical Services
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Complete scheduled maintenance and record data accurately.
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Safely carry out projects and renovations with a high-quality finish.
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Assist with power usage monitoring and electrical fault finding/repairs.
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Maintain, clean, and store tools in good working order.
Operations Support
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Support operational teams such as RADSAT and Fixed Network.
Estates Services
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Perform maintenance and renovations safely and on schedule.
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Keep workplaces, storerooms, and vehicles clean and tidy.
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Clear rubbish bins and cages weekly.
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Ensure tools are cleaned, checked, and properly stored.
Fleet Vehicles
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Conduct weekly checks on vehicle WOF, registration, servicing, and damage.
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Book and deliver vehicles for servicing as needed.
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Report all findings to the manager accurately.
Security & Alarm Services
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Test and retest alarm systems regularly; fix faults promptly.
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Maintain security system checklists and report issues to the manager immediately.
Qualifications & Experience
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NCEA Level 1 (essential)
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Basic knowledge in electrical, motor mechanics, air conditioning, and building maintenance
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Basic skills in painting, tiling, gardening, and working at heights
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Physically fit and able to perform manual tasks and outdoor work
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Understanding of estate maintenance and energy operations
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Ability to work independently with minimal supervision
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Great customer service and communication skills
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Strong time management and planning skills
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First Aid Certificate (desirable)
Why Join Us?
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Competitive salary and comprehensive benefits.
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Supportive and collaborative work environment.
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Professional development and training opportunities.