Connected Living - Retail Sales Champion
Location: Avarua, Rarotonga, Cook Islands
Type: Full-Time
About Us
The Retail Champion contributes to the achievement of Vodafone Cook Islands business objectives by providing knowledgeable and efficient service aimed at achieving a high level of customer satisfaction and product/ service growth.
Key Responsibilities
Sales & Growth
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Achieve weekly/monthly/yearly sales targets.
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Promote and sell products, services, and campaigns effectively.
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Cross-sell and up-sell to increase revenue.
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Build rapport to identify customer needs and convert sales.
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Process sales, payments, and paperwork accurately.
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Maintain up-to-date product knowledge.
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Check customer satisfaction and ensure positive experiences.
Cash, Stock & Postal
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Handle payments, receipts, and daily cash balancing accurately.
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Follow all cash-handling procedures.
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Monitor and control stock, including timely stock takes.
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Process Postal Services correctly.
Customer Service
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Be friendly, helpful, and professional with all customers.
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Resolve queries clearly and efficiently.
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Improve technical knowledge to give accurate info.
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Refer customers when needed and follow through.
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Maintain clean workspaces, updated brochures, and tidy displays.
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Wear uniform neatly and with pride.
Team & Projects
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Work cooperatively with the Retail team.
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Contribute ideas to improve customer experience and sales.
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Support process improvements and product demos.
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Complete ongoing sales training.
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Assist with any tasks that support smooth Retail operations.
Why Join Us?
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Competitive salary and comprehensive benefits.
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Opportunity to grow within a dynamic finance team.
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Supportive and collaborative work environment.
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Professional development and training opportunities.
Facilities & Maintenance Person
Location: Avarua, Rarotonga, Cook Islands
Type: Full-Time
About Us
As the leading telecommunications provider in the Cook Islands, we’re looking for a hands-on Facilities and Maintenance Person to help maintain and support our facilities and infrastructure.
Key Responsibilities
Electrical Services
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Complete scheduled maintenance and record data accurately.
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Safely carry out projects and renovations with a high-quality finish.
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Assist with power usage monitoring and electrical fault finding/repairs.
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Maintain, clean, and store tools in good working order.
Operations Support
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Support operational teams such as RADSAT and Fixed Network.
Estates Services
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Perform maintenance and renovations safely and on schedule.
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Keep workplaces, storerooms, and vehicles clean and tidy.
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Clear rubbish bins and cages weekly.
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Ensure tools are cleaned, checked, and properly stored.
Fleet Vehicles
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Conduct weekly checks on vehicle WOF, registration, servicing, and damage.
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Book and deliver vehicles for servicing as needed.
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Report all findings to the manager accurately.
Security & Alarm Services
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Test and retest alarm systems regularly; fix faults promptly.
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Maintain security system checklists and report issues to the manager immediately.
Qualifications & Experience
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NCEA Level 1 (essential)
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Basic knowledge in electrical, motor mechanics, air conditioning, and building maintenance
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Basic skills in painting, tiling, gardening, and working at heights
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Physically fit and able to perform manual tasks and outdoor work
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Understanding of estate maintenance and energy operations
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Ability to work independently with minimal supervision
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Great customer service and communication skills
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Strong time management and planning skillsF
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First Aid Certificate (desirable)
Why Join Us?
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Competitive salary and comprehensive benefits.
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Opportunity to grow within a dynamic finance team.
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Supportive and collaborative work environment.
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Professional development and training opportunities.
