Connected Living - Retail Sales Champion
Location: Avarua, Rarotonga, Cook Islands
Type: Full-Time
About Us
The Retail Champion contributes to the achievement of Vodafone Cook Islands business objectives by providing knowledgeable and efficient service aimed at achieving a high level of customer satisfaction and product/ service growth.
Key Responsibilities
Sales & Growth
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Achieve weekly/monthly/yearly sales targets.
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Promote and sell products, services, and campaigns effectively.
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Cross-sell and up-sell to increase revenue.
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Build rapport to identify customer needs and convert sales.
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Process sales, payments, and paperwork accurately.
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Maintain up-to-date product knowledge.
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Check customer satisfaction and ensure positive experiences.
Cash, Stock & Postal
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Handle payments, receipts, and daily cash balancing accurately.
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Follow all cash-handling procedures.
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Monitor and control stock, including timely stock takes.
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Process Postal Services correctly.
Customer Service
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Be friendly, helpful, and professional with all customers.
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Resolve queries clearly and efficiently.
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Improve technical knowledge to give accurate info.
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Refer customers when needed and follow through.
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Maintain clean workspaces, updated brochures, and tidy displays.
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Wear uniform neatly and with pride.
Team & Projects
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Work cooperatively with the Retail team.
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Contribute ideas to improve customer experience and sales.
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Support process improvements and product demos.
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Complete ongoing sales training.
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Assist with any tasks that support smooth Retail operations.
Why Join Us?
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Competitive salary and comprehensive benefits.
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Opportunity to grow within a dynamic finance team.
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Supportive and collaborative work environment.
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Professional development and training opportunities.
Security & Maritime Monitor
Location: Rarotonga, Cook Islands
Type: Full-Time & Part-Time Positions Available
About Us
Vodafone Cook Islands keeps communities connected and safe. We’re seeking a Security & Maritime Monitor to support maritime safety, network reliability, and facility security through 24/7 monitoring and incident reporting.
Key Responsibilities
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Maintain a 24-hour maritime radio watch and follow emergency procedures.
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Monitor Vodafone network systems for alarms and faults; log and escalate incidents.
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Oversee facility security, surveillance cameras, and routine checks.
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Monitor company vehicles, utilities, and backup systems.
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Support the Call Centre during night shifts, logging faults and service requests.
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Work closely with internal teams and external agencies, maintaining accurate reports and compliance.
Requirements
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Radio Operator certification (essential).
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Experience in maritime radio operations or monitoring (preferred).
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Strong attention to detail, reliability, and calm under pressure.
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Good communication skills; willing to work shifts, nights, weekends, and public holidays.
Why Join Us
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Competitive salary and benefits.
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Support national safety and connectivity in a critical role.
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Stable, full-time employment with ongoing training and development.
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Collaborative team environment with a strong sense of purpose.
Postal Manager
Location: Avarua, Rarotonga, Cook Islands
Type: Full-Time
About Us
The Postal Manager is responsible for overseeing and maintaining the Cook Islands Postal Service to the highest standards, ensuring continuous improvement in service delivery and driving revenue growth. This role provides timely and accurate information to support strategic decision-making by the Country Manager and ensures that all postal operations comply with the Telecommunications Act.
Key Responsibilities
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Lead and manage the postal operations team, ensuring high performance and staff development.
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Drive revenue growth by identifying business opportunities and improving service delivery.
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Implement process improvements, track & trace systems, and supply chain enhancements.
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Develop and maintain international postal alliances.
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Ensure timely resolution of customer complaints and continuous service improvement.
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Monitor financial performance and manage departmental budgets.
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Ensure compliance with postal regulations and company policies.
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Excellent communication, leadership, and team-building skills.
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Strong customer focus with the ability to leverage relationships to achieve sales targets.
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Technically savvy, detail-oriented, self-motivated, results-driven, and able to prioritize tasks.
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Continuous improvement mindset with the ability to provide feedback and implement training.
Qualifications & Experience
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Tertiary qualification in Business Management, Sales, or related field.
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2–5 years’ experience in postal services or business-to-business sales.
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Proven management experience with a track record of achieving revenue targets.
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Experience motivating, leading, and developing teams.
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Solid understanding of customer service principles, complaint resolution, and performance improvement.
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Ability to prepare clear reports, business cases, and operational plans for senior management.
Why Join Us?
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Competitive salary and comprehensive benefits.
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Opportunity to grow within a dynamic finance team.
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Supportive and collaborative work environment.
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Professional development and training opportunities.
Facilities & Maintenance Person
Location: Avarua, Rarotonga, Cook Islands
Type: Full-Time
About Us
As the leading telecommunications provider in the Cook Islands, we’re looking for a hands-on Facilities and Maintenance Person to help maintain and support our facilities and infrastructure.
Key Responsibilities
Electrical Services
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Complete scheduled maintenance and record data accurately.
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Safely carry out projects and renovations with a high-quality finish.
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Assist with power usage monitoring and electrical fault finding/repairs.
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Maintain, clean, and store tools in good working order.
Operations Support
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Support operational teams such as RADSAT and Fixed Network.
Estates Services
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Perform maintenance and renovations safely and on schedule.
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Keep workplaces, storerooms, and vehicles clean and tidy.
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Clear rubbish bins and cages weekly.
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Ensure tools are cleaned, checked, and properly stored.
Fleet Vehicles
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Conduct weekly checks on vehicle WOF, registration, servicing, and damage.
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Book and deliver vehicles for servicing as needed.
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Report all findings to the manager accurately.
Security & Alarm Services
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Test and retest alarm systems regularly; fix faults promptly.
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Maintain security system checklists and report issues to the manager immediately.
Qualifications & Experience
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NCEA Level 1 (essential)
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Basic knowledge in electrical, motor mechanics, air conditioning, and building maintenance
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Basic skills in painting, tiling, gardening, and working at heights
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Physically fit and able to perform manual tasks and outdoor work
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Understanding of estate maintenance and energy operations
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Ability to work independently with minimal supervision
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Great customer service and communication skills
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Strong time management and planning skillsF
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First Aid Certificate (desirable)
Why Join Us?
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Competitive salary and comprehensive benefits.
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Opportunity to grow within a dynamic finance team.
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Supportive and collaborative work environment.
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Professional development and training opportunities.
