Warranty Period:
12 months from the date of purchase for all Samsung Soundbar with an outright purchase.
24 months from the date of purchase for all Samsung devices purchased on TechPass Consumer. T&Cs apply for TechPass.
What does our warranty cover?
Manufacturing defects reported during the warranty period.
These things aren�t covered by our warranty:
Impact damage e.g. cracked screen from the device being dropped.
Liquid/moisture damage e.g. water damage to the device.
Defects or damage caused by misuse including use that is contrary to the manufacturer�s or Vodafone's instructions.
What happens next?
Vodafone Cook Islands does not handle assessments for Samsung devices. For all assessments and warranty cover � please see the registered Samsung Repair Services team at RaroShack.
For All Other Handsets
We will carry out diagnostic tests. Please allow up to 5 working days for this to take place. Please note that during diagnostic testing we may re-set the device to factory settings. We are not responsible for the loss of any data stored on the device as a result of diagnostic testing.
Repair Services
If our warranty doesn�t apply, there are a number of businesses in Rarotonga who are able to offer repair services. You can request a repair assessment and cost estimate. You may be charged a fee for the repair assessment and cost estimate.
The following businesses in Rarotonga provide repair services:
Techtro Solutions
TN Technologies
We have provided this list of local repair services to assist you. However, we do not guarantee their service whatsoever.
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