NEW DATA CAPS

on all broadband plans and add-ons

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Personal  >  Internet  >  Postpay Broadband

Start by choosing the type of plan you need

Whether you're a novice to the world of internet or a heavy online user we have a plan right for you.

Check out our standard No-Excess Plans. Fixed Monthly Fees. Excess Option also available.

New data caps effective from 01 September, 2020.

15GB

STANDARD

up to 4mbps

$49NZD/Monthly Fee

80GB

VALUE

up to 6mbps

$89NZD/Monthly Fee

150GB

PLUS

up to 8mbps

$139NZD/Monthly Fee

250GB

EXTRA

up to 10mbps

$199NZD/Monthly Fee

500GB

SUPER

up to 12mbps

$299NZD/Monthly Fee

Excess option available

4c per MB after reaching your monthly cap 

Add-Ons available

  • 10GB for $25 

  • 20GB for $50

Ideal for  

Voice & video calls

Streaming video & voice calls

Gaming

Web browsing

Emails 

Social Media

Excess option available

3c per MB after reaching your monthly cap 

Add-Ons available

  • 10GB for $25 

  • 20GB for $50

Ideal for  

Voice & video calls

Streaming video & voice calls

Gaming

Cloud-based applications

(Office 365, Gsuite)

Netflix

Excess option available

2.5c per MB after reaching your monthly cap 

Add-Ons available

  • 10GB for $25 

  • 20GB for $50

  • 40GB for $80

  • 100GB for $100

Ideal for  

Multiple users

Smart Home technology

Heavy downloading

Online Storage

Excess option available

2.5c per MB after reaching your monthly cap 

Add-Ons available

  • 10GB for $25 

  • 20GB for $50

  • 40GB for $80

  • 100GB for $100

Ideal for  

Multiple users

Smart Home technology

Heavy downloading

Online Storage

Excess option available

2c per MB after reaching your monthly cap 

Add-Ons available

  • 10GB for $25 

  • 20GB for $50

  • 40GB for $80

  • 100GB for $100

Ideal for  

Live-streaming

Game downloading

Online storage

Software back-up

Multiple users

Business

Note: Postpay Broadband plan will default to a NO EXCESS plan unless an EXCESS option plan is requested.

 

No Excess plans are capped at the data allowance as per the selected plan.  Once data cap is reached, your speed will drop to 128kb/s and you will not incur any excess data charges.

 

*Add-Ons are available to purchase once your cap has been reached.

 

Excess option available - once your data cap is exceeded,  you will incur excess data charges at the rates indicated for the selected plan. Your data speeds will not be affected.  

Getting your broadband set up

  • You must have a Vodafone landline.

  • Check with our Customer Care services for the availability of broadband in your area.

  • To apply please fill in form here

  • Choose the best plan to suit your needs

  • If you're unsure, here's how you can check how much data you need 

  • Once your account is activated, switch on your modem and connect to your device via Ethernet or wireless connection. 

  • Enter your password and you should be online.

  • Load a page in any internet browser to test connection.

Things to know

About

What is Broadband internet?


Broadband is a high speed Internet connection that uses your existing telephone line and allows you to send and receive emails, surf the Internet and download files much quicker than standard dial-up. Broadband typically utilises xDSL (Digital Scriber Line) technology to deliver a fast, high quality internet connection. In the Cook Islands, the modern ADSL2 is typically used.




How do Broadband internet charges work?


Broadband is based on volume rather than the length of time that you are connected. Volume is generally measured in Megabytes (MB) and refers to any form of data that is either sent or received on your connection. This includes the downloading of web pages, sending and receiving email. Depending on the plan you choose you will be given a monthly data allowance. Put simply, every time you use the Internet to send an email or visit a webpage you are using data. So, it is a good idea to keep an eye on your data usage if you want to keep using the Internet at broadband speeds for the whole month.




Can anyone with a phone line get broadband internet?


Normally yes, however there may be limitations and we cannot guarantee that Broadband is available on your phone line or what your connection speed will be. What we will do is once you are connected we test your line. At this point, if there are any issues with your connection speed, we will be in contact to discuss your options.




What is an Add-on?


An add-on allows you to increase the amount of data you have access to on your monthly plan. These are available for purchase once you've reached your monthly allowance cap. Add-ons are only available to customers on the no-excess plans.





How to Set Up

What hardware requirements do I need?


1. You must have a Vodafone phone line
2. Call 123 and enquire whether Broadband is available on your phone line
3. Choose the best plan to suit your needs
4. Decide which set-up option you need – either you install broadband yourself or one of our technicians can install it for you
5. Fill out an application form from Customer Services to sign up for Broadband
6. Purchase an ADSL2 modem and filters or ask Vodafone to install a modem for you
7. Once your account is activated all you have to do is go surfing and enjoy the benefits of faster Internet




Are there any other further modem requirements?


Yes. To use Broadband, customers are required to purchase a Tele-permitted ADSL2 modem – you cannot use a dial-up modem. An ADSL2 modem creates the high speed connection between your computer and the Internet over your standard telephone line. Customers may choose to purchase a Vodafone supplied ADSL2 modem or may purchase their own modem.




Are there any other set up costs?


Yes, applications for Broadband Plans will incur a one-off installation charge. Customers are welcome to provide their own ADSL2 modem and source their own experts to connect up their own end of the equipment.





Choosing a Plan

Which plan is a best fit for me?


Your data usage is decided by two factors – the number of devices in your home and the type of content that will be consumed. If you have multiple devices, you will need higher data to ensure each device has enough, especially if each device is being used to stream audio or video. Even if you have fewer devices, but stream a lot of high definition video or music, it would be better to pick a broadband plan with higher data limits. If you want to get a more detailed breakup of how much data you’ll need per month, check out this handy data calculator from Chorus - https://www.chorus.co.nz/data-calculator#/




What does No Excess mean?


No Excess means when you have reached your usage cap, your internet speed will slow down to 64kb/s (lower than dial up speed) and No Excess charges will be applied. If you notice your speeds have dropped and the internet is very slow, best to check your usage on the Customer Portal to see if you have reached your cap. On the INTRO plan - you will not be able to go into excess as this plan is only available as a No Excess Plan.




Will No Excess be good for me?


It really depends on what kind of user you are. This is perfect for those who are low-end broadband users and budget conscious as it gives guaranteed price certainty.




How do I get onto a No Excess plan?


Login into your account to sign up to see your options or if you're still unsure contact us via email: info@vodafone.co.ck to change your broadband plan.





Making changes

Can I upgrade my plan during the month?


Yes, you can still upgrade your broadband plan up to the 20th of each month. With No Excess plans you are only able to upgrade to another No Excess plan during the month. You will be charged for the difference in rate plan that you are upgrading to. If you wish to move to a normal Excess plan, you can only do this effective for the start of the new month.
The same condition applies to Excess plans, you can only change up to another Excess plan. If you wish to move to a No Excess plan, you can only do this effective for the start of the new month.




Upgrades:


To upgrade your plan for a future month you need to contact us before the 1st of that month. There is no minimum upgrade period for changes requested for a future period.
To upgrade your current plan mid-month you need to contact us before the 20th of the month and the upgrade will apply to at least both the current month and the following month (i.e. a minimum of two months). Upgrades requested after the 20th of the month will take effect from the 1st of the following month.




Downgrades:


To downgrade your plan you need to contact us before the 1st of each month and the downgrade will take effect from the 1st of the following month.
Mid-month downgrades are not available.

If you would like to change your existing plan click here.





Support

How do I check my broadband usage?


You can do so by logging into usage.vodafone.co.ck The Broadband Usage Statement keeps track of how much volume you have used making it a useful tool to better manage your Broadband connection each month.

The information in the statement is provided as a guide to your Internet Broadband Account usage. It should not be relied upon as a substitute for the charges that appear on your monthly Vodafone Account Statement. Please take note of the following:
· This statement does not take into account the effect of any specials or other promotional discounts.




Is there service support in case I have more queries?


Yes. Vodafone's Customer Service staff are fully informed about the Broadband service. For the more complex problems, you will be directed to the Internet Support team who will help with your query. The Broadband Service is available 24 hours*, however technical support is only available during working hours 8.00am to 4.30pm, Monday to Friday (excl. Public or Statutory Holidays) on phone number 128. Any request outside of the working hours will be dealt with once technical staff are available.
*Unless system is under-going maintenance





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