Support - Help Desk
FAULTS SERVICES - DIAL 120
For all technical faults relating to telephone lines, internet services and Vodafone supplied equipment. We fix all faults during normal business hours Mon-Fri, 8:00AM - 4:30PM. Faults can be reported 24 hours a day, 7 days a week. A call out fee of $150 is applicable for after hour services.
OPERATOR - DIAL 015
Operator assisted National and International calls. Available 24 hours a day, 7 days a week. We can put you through to the destination you want to call but remember you must have your Vodafone 4-digit PIN number ready for the Operator
COMPLAINTS - DIAL 123
You can make a privacy complaint by calling our customer service team on 123. We will listen to your concerns and do everything we can to resolve them immediately.
If you discuss your complaint with our 123 team, but are unhappy with the outcome, then you can email info@vodafone.co.ck
GENERAL ENQUIRIES
DIAL 29-680
For all general enquiries about our products and services or would like to speak directly to any of our staff, call us for assistance. Available 7:00AM - 12:00AM (Midnight), 7-days a week.
CABLE LAYING
DIAL 124
Damaging our cables could be expensive for you and could cut access to important services for others in the area. So contact Customer Services before you dig and we'll help you find the location of telephone cables in your area. If you are building a new home or business, contact us so that we can arrange telephone services to your new home or office.
Connection fees:
-
$50 wiring/tone intact
-
$80 wiring/tone needed
DIRECTORY SERVICE
LOCAL & NATIONAL - DIAL 010
Our 24-hour directory service is available for all our local and national customers. A service fee of 50c is charged per call.
MALICIOUS CALLS
DIAL 123
All local calls can be traced by Vodafone
The Call Trace is provided for a period of 1 month. NOTE: A service fee of $25.00 applies.Once the Service is installed you must call 158 to request the number that you are tracing.
Vodafone, Telecom Cook Islands Ltd will not provide the name of the owner of the telephone number.
-
If you receive a threatening, obscene, abusive or nuisance call, remain calm. Don't be tempted to react - hang up immediately and take a note of the time of the call before contacting us to do the call trace.
-
If the calls become serious and involve threats to life, contact the police immediately.
CREDIT ENQUIRIES
DIAL 123
If you want to add new telecommunications services or need to discuss payment options on your account, our credit team are here to help.
Please note some services will require a bond payment. Click here for our standard terms of credit.
DIRECTORY BOOK & LISTINGS - DIAL 123
Your directory book is updated once a year and a free copy is available to every home and business.
-
Vodafone customers are entitled to a free standard listing for their telephone service.
-
Unless otherwise advised, your name and telephone details will normally be published in the next edition of the Telephone Book. It will also be available by Vodafone Directory Assistance to help other people find your number.
-
For an additional charge, we can print your name in capital letters and bold. Other listing options are also available.
-
Extra copies of the Telephone Book are available for $15.
